1. Introduction
Horizon Logistic (“we”, “us”, “our”) operates Horizonlogistic.eu and is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, contact us, sign up for our newsletter or otherwise interact with our services.
2. Controller & Contact Details
Data Controller: HORIZON LOGISTICS LTD
Registered address: Business Center„Evrotur“, 5thfloor, office 17 12 Mihail Tenev str., Sofia 1784, Bulgaria
If you have questions about this policy or our data processing, contact us at the email above.
3. What personal data we collect
- Contact form: name, email, phone number, company, message content.
- Newsletter signup: name and email address.
- Cookies & tracking: identifiers, IP address, device/browser information, pages visited and usage data collected via analytics and pixels.
- Automatically collected data: technical data (IP, browser type/version, time stamps) and usage data when you interact with the site.
- Other data: any data you choose to provide in messages or uploaded files.
4. Legal bases for processing
We only process personal data where we have a lawful basis under the GDPR, including:
- Consent — e.g., when you opt in to our newsletter or accept non-essential cookies.
- Contractual necessity — to respond to enquiries or provide services you request.
- Legal obligation — to comply with laws and regulatory requirements.
- Legitimate interests — for example improving the website, fraud prevention and analytics, where those interests are not overridden by your rights.
5. How we use your personal data
- To respond to and manage contact form enquiries.
- To send marketing emails and newsletters if you have consented (you can withdraw consent at any time).
- To operate, maintain and improve the website (analytics, testing, performance).
- To comply with legal obligations and for fraud prevention and security.
- To share with service providers and processors who perform services on our behalf (mailing platform, analytics providers, hosting, etc.).
6. Cookies, analytics and tracking technologies
We use cookies and similar technologies to recognise your device and gather information about how you use the site. Some cookies are strictly necessary for the website to work.
Others (analytics, advertising) require your consent.
- Google Analytics: used for website analytics to understand site usage and improve our service. You can opt out via cookie preferences.
- Facebook Pixel (Meta): used to measure and optimize advertising and remarketing campaigns.
- Other third-party cookies: may be set by external providers (e.g., analytics providers, social platforms).
7. Third parties and international transfers
We may share personal data with trusted third-party providers who perform services for us (e.g., email delivery services, analytics providers, advertising platforms).
Some of these providers are based outside the EEA. Where personal data is transferred outside the European Economic Area, we take steps to ensure an adequate level of protection
(for example through standard contractual clauses, adequacy decisions, or other safeguards).
8. Retention periods
We keep personal data only as long as necessary for the purposes described above, or to comply with legal obligations. Retention periods vary:
- Contact form messages: typically retained for up to [2 years] unless a longer retention is necessary for legal reasons.
- Newsletter data: retained while your subscription is active or until you unsubscribe.
- Analytics data: aggregated or pseudonymised data may be retained for analytics purposes; raw logs are kept for a limited time (e.g. [12–24 months]).
If you need specific retention details, contact the address above.
9. Your rights under the GDPR
If you are in the EU/EEA you have the right to:
- Access the personal data we hold about you (right of access).
- Request correction of inaccurate data (right of rectification).
- Request deletion of your data in certain circumstances (right to erasure).
- Request restriction of processing.
- Object to processing based on legitimate interests or direct marketing.
- Request portability of your data in a structured, commonly used machine-readable format.
- Withdraw consent at any time where processing is based on consent.
10. How to exercise your rights or complain
To exercise your rights, contact us at info@horizonlogistic.eu. If you remain unsatisfied you have the right to lodge a complaint with your national supervisory authority
(a list of authorities is available via the European Data Protection Board).
11. Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Examples include HTTPS, access controls, and secure data storage. However, no internet transmission is completely secure — if you have security concerns contact us.
12. Children
Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe a child has provided us with personal data,
contact us and we will take steps to remove it.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify users of significant changes.
14. Specific processing: newsletter & marketing
If you subscribe to our newsletter you will receive marketing communications only if you consent. Each marketing email contains an unsubscribe link. You can also withdraw consent by contacting us.
15. Specific processing: contact form
When you submit the contact form we use the information to respond to your enquiry. This processing is carried out on the basis of your consent or our legitimate interest in responding to requests.
16. Processors we commonly use (examples)
- Website hosting provider: Hostinger
- Analytics: Google Analytics
- Advertising / remarketing: Facebook / Meta Pixel
- Email delivery / newsletter: Mailchimp
Replace the example providers with your actual providers and link to their privacy pages in your final version.
17. International transfers & safeguards
Transfers outside the EEA are performed only where appropriate safeguards are in place (standard contractual clauses, adequacy decisions, or other permitted mechanisms). Contact us for details of any specific transfer.
18. Legal basis & further information
This policy is prepared in line with the GDPR (Regulation (EU) 2016/679) requirements and supervisory guidance on notices and data subject rights.